Frequently Asked Questions:
Ordering Process
How do I place an order?
Browse our products, select the items you want, add them to your cart, and proceed to checkout. You’ll be guided through the process of entering your shipping and payment information.
Can I modify or cancel my order after it's been placed?
We try our best to accommodate changes. Contact our customer support as soon as possible after placing your order. If the order has already been processed for shipping, modifications might not be possible.
Do I need an account to place an order?
While creating an account allows you to save your information and track orders easily, you can also checkout as a guest.
What if an item I want is out of stock?
You can sign up for back-in-stock notifications on the product page. We’ll email/SMS you as soon as it’s available again.
Payment Methods
When will my card be charged?
Your card will be charged at the time your order is placed.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information during transmission.
What payment methods do you accept?
You can browse our products, select the items you want, add them to your cart, and checkout. You’ll be guided through entering your shipping and payment information.
Delivery
Where do you deliver?
We currently deliver across Pakistan.
How much does shipping cost?
Shipping costs are calculated based on your location and the weight of your order. You can see the estimated shipping cost in your cart before checkout.
How long will it take to receive my order?
Delivery typically takes 2 to 5 working days. However, please be aware that unforeseen circumstances such as heavy rain, natural disasters, or disruptions in the law and order situation can cause delays. We appreciate your understanding and patience in such situations. We will do our best to keep you informed and deliver your order as quickly as possible.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email. You can use this number to track your order’s progress.
What if I'm not home when my order arrives?
Our delivery partners will usually leave a delivery attempt notice. You may be able to reschedule delivery.
Returns and Refunds
What is your return policy
We offer a 07 day return policy on eligible items. Please see our full return policy for details and any exclusions.
How do I initiate a return?
Contact our customer support team to start the return process. They will provide you with instructions and a return shipping label if applicable.
When will I receive my refund?
Once your return is received and processed, your refund will be credited to the original payment method within 15-20 business days.
Can't find what you're looking for?
Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@aroriginalpk
